Online Support Services - Webchat
Contact Call Center contributes to omni channel management with its online / offline chat application. By integrating our online live support application to our client's website, we can manage the notifications received online and instantly, thereby increasing customer satisfaction and efficiency. The main benefits of the WebChat service are as follows:
While your call center customer representative responds to the phones, it can also respond to the requests received via chat at the same time, which reduces the solution time without creating extra costs.
Customer satisfaction can be measured after the request / complaint in the Chat application.
Special offers can be offered to your customers.
Especially with the rapid growth of E-Commerce in our country, being able to offer WebChat service as a communication channel over the website is an extremely effective method to both increase the sales rate and increase the customer satisfaction and conversion rate to sales.