Our Awards and Certificates
The customer experience is the experience that creates the value that customers give to the company with the simplest definition, how they evaluate the customers' interactions with the brand. Good customer experience should be at the core of company activities. A successful strategy is to offer customers a process that is easy to use, useful and enjoyable. To provide a good customer experience; It will increase loyalty and loyalty as well as affect company revenues.
Aiming to provide a high level of customer experience, Contact has received the best customer experience award 26 times among Türk Telekom Mobile operations and has shown that the institution we work with is not only satisfied with the needs of its customers but also touches their hearts.
ISO / IEC 27001
Information Security Management System
TS EN ISO 9001 2015
Quality management system
TS EN ISO 18295
Customer Contact Centers System
EN ISO 15838
Customer Contact Centers Management Systems
Business Continuity Management Standard
Customer Satisfaction Management Systems
OHSAS 18001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM
Protection of personal data