Integrated Multi Channel Management
We design the services we offer to our business partners tailored to the sector, and constantly improve them, and we see customer satisfaction as a primary goal by providing quality service. Thanks to our advanced infrastructure and experienced human resources, we can provide multi-channel services without interruption at the same time, and we can use call, e-mail, sms, web chat, whatsapp, social media, smartphone applications and other necessary communication channels together. With our customer representatives, we can monitor the entire communication history of the customers and manage the necessity of different channels at the same time. Thus, we also allow customers to have the same satisfying experience in all channels.
Web Chat - our real-time online customer support system. It enables us to deal with every visitor to the website and to be instantly accessible to every customer. With this method, we can manage all of our questions and problems 24/7 with our customer representatives.
Whatsapp - As a regular communication channel, we can improve customer loyalty and experience through this channel by quickly evaluating feedback from customers and informing loyal customers about products and campaigns.
Twitter - reaching the target audience much more quickly and privately through the social media platform
We are able to increase the number of customers by providing opportunities.